The website www.protexhealthcare.com (hereafter: the “Website”) is an initiative of: Protex Healthcare (hereafter: “Protex”)
Name: Protex Healthcare
Address: Duwijckstraat 17, 2500 Lier, Belgium
Telephone: +32 (0)475 54 85 81
Company number: BE 0566 933 623
Competent court: Belgium, Antwerp
Feel free to contact us should you have any privacy-related questions. We promise to reply soon!
1. Why this Privacy Statement?
Every person (hereafter the “User”) who visits or uses the Website discloses a certain amount of personal data. The personal data is information that allows Protex to identify you as a natural person, regardless of whether we actually do this. You are identifiable as soon as it is possible to create a direct or indirect link between one or more data and you as a natural person.
We only use and process your personal data in accordance with the Privacy Act and the other applicable regulations. Every reference in this Privacy Statement to the ‘Privacy Act’ is a reference to the Belgian Act of 8 December 1992 on Privacy Protection in relation to the Processing of Personal Data. Every reference to the Regulation is a reference to the Regulation of 27 April 2016 on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of such Data.
2. Who is responsible for the processing of personal data?
Protex is responsible for the processing and decides alone or in cooperation with others which personal data are being collected as well as the purposes and the technical and organisational means with regard to the processing of those personal data.
Protex is free to rely on data processors. A processor is the natural or legal person who processes your personal data upon request and on behalf of the data controller. The processor is required to ensure the security and confidentiality of the data. The processor shall always act on the instructions of the data controller.
3. On what legal grounds are my data processed?
In accordance with the Regulation we process personal data on the following legal grounds:
- On the basis of the execution of the contract agreed upon with you or the execution of pre-contractual steps taken at your request; or
- On the basis of compliance with legal or regulatory provisions with regard to the management of the contractual relationship;
- On the basis of your consent to send promotional offers (direct marketing).
4. Which personal data are being processed?
Protex commits to only collect and process your personal data that are necessary for achieving the purposes pursued by Protex. A non-exhaustive list of personal data that might be processed can be found here:
- Last name, first name and contact information;
- E-mail address;
- Telephone number;
- Birth date;
- Information with regard to your connection (IP-address, localisation, etc.).
5. For which purposes are my personal data being used?
Protex collects your personal data for the sole purpose of offering every User of ours a safe, optimised and personal user experience of our Website and the offered services. The processing of your personal data is therefore essential for the proper functioning of the Site and the provision of associated services. If these data are missing, are incorrect or incomplete, Protex reserves the right to suspend or cancel certain operations.
Protex commits to solely process your personal data for the following purposes:
- To allow the User access to his/her user profile and to use the services offered on the Website;
- To manage the contractual relationship to which the User is a party;
- To offer a personalised service to the User by sending newsletters, offering personalised products, providing support and complaint follow-up;
- To detect and protect Users against fraud, mistakes and/or criminal behaviours;
- Send promotional offers if you have expressly agreed to this (direct marketing). In this case, you remain free to withdraw your consent at any time.
When visiting the website of Protex, some data are being collected for statistical purposes. Such data is necessary to optimise your user experience. These data are: IP address, probable location of consultation, hour and day of the consultation and the pages that are being consulted. When you visit the Website, you explicitly agree to this collection of data for statistical purposes.
The User always provides his/her personal data to Protex and thus retains some control. If some data are incomplete or seemingly incorrect, Protex retains the right to postpone certain expected actions temporarily or permanently.
6. Who receives your personal data?
Your personal data are processed for internal use within Protex only. Your personal data will not be sold, passed on or communicated to any third parties, except in case you have given us your explicit prior consent.
Protex has taken every legal and technical precaution to avoid unauthorised access to and use of the data. In the event of a data breach, Protex will immediately take every possible measure to limit the damages to a minimum.
7. How long do we store your personal data?
Your data is stored as long as necessary to achieve the ends pursued. They will be erased from our database as soon as they are no longer necessary for the ends pursued or if you validly exercise your right to erasure.
8. What are my rights?
8.1 Guarantee of a legitimate and secure process of your personal dataf
Your personal data are always processed for the legitimate purposes explained in point 5. They are collected and processed in an appropriate, relevant and non-excessive manner, and are not kept longer than necessary to achieve the intended purposes.
8.2 Right to access
If you can prove your identity, you have the right to obtain information about the processing of your data. Thus you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data are transmitted, the criteria used to determine the data retention period, and the rights that you can exercise on your data.
8.3 Right to rectification of your personal data
Inaccurate or incomplete personal data may be corrected. It is primarily the responsibility of the User to make the necessary changes in his “subscription area” himself, but you can also request us in writing.
8.4 Right to erasure (or “right to be forgotten”)
You also have the right to obtain the erasure of your personal data under the following assumptions:
- Your personal data are no longer necessary for the intended purposes;
- You withdraw your consent to the processing and there is no other legal ground for processing;
- You have validly exercised your right of opposition;
- Your data has been illegally processed;
- Your data must be deleted to comply with a legal obligation.
The deletion of data is mainly related to visibility; it is possible that the deleted data are still temporarily stored.
8.5 Right to limitation of processing
In certain cases, you have the right to request the limitation of the processing of your personal data, especially in case of dispute as to the accuracy of the data, if the data are necessary in the context of legal proceedings or the time required to Protex to verify that you can validly exercise your right to erasure.
8.6 Right to object
You have the right to object at any time to the processing of your personal data for direct marketing purposes. Protex will stop processing your personal data unless it can demonstrate that there are compelling legitimate reasons for the processing which prevail over your right to object.
8.7 Right to data portability
You have the right to obtain any personal data that you have provided us in a structured, commonly used and machine readable format. At your request, this data may be transferred to another provider unless it is technically impossible.
8.8 Right to withdraw your consent
You may withdraw your consent to the processing of your personal data at any time, for example for direct marketing purposes.
9. How to exercise my rights?
If you wish to exercise your rights, you must send a written request and proof of identity by registered mail to Protex Healthcare, Duwijckstraat 17, 2500 Lier, Belgium or by email to email@example.com. We will respond as soon as possible, and no later than one (1) month after receipt of the request.
10. Possibility to lodge a complaint
If you are not satisfied with the processing of your personal data by Protex, you have the right to lodge a complaint with the competent Data Protection Authority (for Belgium: https://www.privacycommission.be/).